Terms & Conditions

Welcome to our store. By using the store or completing an order, you acknowledge that you have read and agree to these terms and conditions and the policies published in the store, without prejudice to consumer rights under the laws and regulations applicable in Saudi Arabia.

1. Using the store

The user must use the store for lawful purposes and provide correct, up-to-date information when creating an order or completing a purchase.

The customer is responsible for the accuracy of the contact details and address entered in the order.

2. Product information

We aim to display product information, images and prices as accurately as possible.

Minor details, such as colour shades or packaging, may vary between manufacturing batches, provided this does not affect the product’s essential specifications.

If there is a material error in product information or price, the store may contact the customer to correct or cancel the order and refund the amount paid where appropriate.

3. Prices and payment

All displayed prices include VAT unless otherwise stated.

The price shown when the order is completed is the agreed price for that order.

Payment must be completed using the methods available in the store.

4. Order acceptance

Receiving an order number does not necessarily mean the order has been finally accepted.

The store may cancel an order if there is a pricing error, stock has run out, the order cannot be fulfilled or an unlawful payment is suspected, with the amount paid refunded where due.

5. Order amendments and cancellation

You may request an amendment or cancellation before the order is shipped, where possible.

Once the order has been handed to the courier, any cancellation or return is subject to the store’s published returns and exchange policy.

6. Shipping and delivery

All orders are subject to the store’s published shipping and delivery policy.

The customer is responsible for entering a correct address and contact number and cooperating with the courier to receive the order.

Delivery time and method may vary by city, product size and weight, and the carrier used.

7. Returns and exchanges

All return and exchange requests are subject to the store’s published returns and exchange policy and the regulations applicable in Saudi Arabia.

These terms do not constitute a waiver of any consumer statutory right.

8. Warranty and service

Warranty applies only to products covered by it.

Warranty and service requests are subject to the store’s published warranty policy. The cause of technical faults and whether they are covered are determined after inspection by the relevant provider or authorised service centre.

The customer’s description of a fault is not a final technical diagnosis.

9. Contact and complaints

Contact the store through the channels listed on the Contact Us page.

If a complaint is open with Salla or another official channel, the store may request that correspondence concerning the case be continued through the same complaint channel to document all actions and communications.

10. Misuse of the store

The store may take appropriate action against accounts proven to be used fraudulently or abusively, or in cases of fictitious orders, attempted fraud or repeated misuse of the service, without prejudice to the customer’s rights concerning previous orders or existing statutory rights.

11. Intellectual property

All store content, including images, designs, text, logos and published material, belongs to the store or the relevant rights holders and may not be used or republished without permission.

12. Privacy

Customer data is processed and used in accordance with the store’s published privacy policy.

13. Updates to the terms

The store may update these terms and conditions when needed. The version published when an order is completed applies to that order, subject to statutory rights and obligations.

14. Applicable laws and regulations

Sales and use of the store are governed by the laws and regulations applicable in Saudi Arabia.

If a provision of these terms conflicts with a binding legal requirement, that requirement applies without affecting the remaining provisions.

Need help?

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