Returns & Exchanges

This policy explains returns and exchanges at Bajafar Electronics — Zod Store, how to make a request and when refunds are processed. It does not limit your statutory consumer rights or applicable warranty rights.

Change-of-mind returns and exchanges

You may request a return or exchange within 7 days of receiving your order. An unwanted item should be unopened, unused and in its original condition, with its original packaging, all accessories and proof of purchase.

The unopened-packaging condition will not be used to refuse a statutory return right for an unused product; opening packaging for inspection alone does not remove your statutory rights. Change-of-mind conditions do not govern claims about defective or incorrectly supplied products.

You may exchange an item for one of the same or higher value, paying any price difference, subject to the replacement being available.

Defective, damaged-on-arrival or incorrect items

Contact us when you discover the issue, with your order number, a description and photographs where possible. We will arrange return and inspection, then handle the claim through a return and refund or replacement as appropriate to the case and your statutory rights.

When a defect present on supply or an incorrect item is confirmed, the store pays the return-shipping cost needed to resolve the case. Packaging does not have to remain unopened to report a defect, and the 7-day change-of-mind period does not limit your defect or warranty rights.

Batteries, warranties and custom-made products

Batteries and products with a warranty are not excluded from consumer rights solely because of their product type or warranty. Change-of-mind requests are assessed under the conditions above; defects are handled under statutory rights and the warranty applicable to the product.

Change-of-mind returns do not cover items made specifically to your order or specifications, while your rights remain if they are defective or do not match the agreed specifications. Change-of-mind returns also do not cover damage caused by misuse or improper handling.

How to request a return or exchange

Call or WhatsApp +966560019382, or email [email protected]. Include your order number or proof of purchase, the product name and the reason for your request.

We will explain the return method and the delivery or shipping address before arranging the return. Pack the item securely with all accessories and coordinate with us before sending it.

After arranging the return with us, you may hand the item in at our shop in Al Aziziyah, Al Amn Al Aam Street, Jeddah, with no return or restocking fee. You may also return it by carrier after we confirm the return address; the postage terms below apply.

Return costs and refund amount

For a change-of-mind return, the customer pays return postage. If we arrange the shipment, we explain its cost before booking it. Accepted returned products are refunded at the amount paid for them; original delivery charges are not refunded in this case if the delivery service has already been provided.

Defective or incorrectly supplied items are handled separately from change-of-mind returns. Amounts due and shipping costs are handled in accordance with your statutory rights.

Inspection and refund timing

Refund processing begins after we receive and inspect the product and approve the return. Processing usually takes 1–7 days and may take up to 14 days. We will confirm the outcome and refund method when your request is approved.

Cancellation before delivery

If you change your mind, contact us before receiving the item, preferably before dispatch, to request cancellation and check whether the shipment can be stopped to avoid return postage. We will confirm the order status and any action needed for its shipping stage. The order is cancelled only when we confirm this.

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