Shipping & Delivery Policy

1. Coverage and delivery options

We offer shipping to the cities and areas served by our available delivery services within Saudi Arabia. Checkout shows the services available for your address, which may include home delivery or collection from a carrier branch. Check the service type before paying.

2. Shipping charges

Shipping charges vary by delivery address, selected service and shipment weight. The final shipping charge and order total appear at checkout before you confirm payment. There is no single shipping fee for every order. Any additional charge for your chosen service is shown before purchase.

SMSA home delivery

Shipping costs 30 for shipments up to 20 kg, plus 3 for each additional kilogram or part of one above 20 kg. Examples: 20 kg = 30; 21 kg = 33; 25 kg = 45. The final charge is shown at checkout for the shipment weight and selected service.

Other delivery services use the rates shown at checkout.

3. Preparation and delivery times

Order preparation takes 1–3 business days after confirmation. We prepare orders and hand them to carriers Sunday–Thursday, excluding public holidays.

Delivery after dispatch takes 3–7 business days, depending on the address and selected service. The usual total is therefore 4–10 business days. If a faster service is available, its details appear at checkout.

4. Tracking

After dispatch, we send tracking details by SMS or email when the selected service supports tracking. Contact us if you need help following your shipment.

5. Address details and unsuccessful delivery

Enter your national address and contact details accurately and respond to the carrier. If a shipment is returned because the address is incorrect or the recipient cannot be reached, we contact you to arrange the next step and explain any reshipping cost before arranging it.

6. Delayed, damaged or incorrect deliveries

If your order is later than the stated timeframe, arrives damaged or differs from your order, contact us with the order number. We follow up with the carrier and handle the case under your statutory rights and our Returns & Exchanges Policy.

7. Contact us

Phone and WhatsApp: +966560019382

Email: [email protected]

Returns & Exchanges Policy · Warranty & Service · Contact Us